Alamo Heights dispatcher Heather Ward used the latitude and longitude coordinates from a cell phone text message to help lead police to a man who told his family he wanted to end his life.
All the woman had to go on was a late-night text message from her little brother. He said he had taken a bunch of pills and wanted to end his life, but would not tell her where he was. The woman called 911 and got the Alamo Heights police dispatcher.